Given the choice:
- A from Monday to Friday, 09: 00-19: 00 (Basic program)
- 24 hours a day for 365 days per year (Increased claims)
* After exhausting hours of annual Convention, and unless one year has elapsed, the «pc.Net provides the possibility to renew the contract for extra hours until the end of this year.
Support in your area.
Whenever necessary, a qualified technician will intervene in order to resolve the problem with response time that can be selected depending on the needs of each installation and can be:
- Five hours (Basic program)
- Ten hours (Increased claims)
It also provides a proactive episkepsi per month, at a predetermined day to oversee the proper functioning of the system, as well as 24 hours telephone support (Incremental requirements)
What is the technical support contract?
The contract of technical support and maintenance of PC Systems is the commitment of the company that provides technical support to the company that leverages its services for:
- immediate response in the event of a problem (depending on the type of contract)
- screening systems
- priority and unlimited phone support
- consulting services for technology
- training of the personnel of the company
- meetings at regular intervals and delivery reports
and comes to meet the needs of a business for 1 or more people who are aware of it but cannot or does not wish to have them as permanent staff.
Why do I need the technical support contract
Today, where a company needs to constantly grow and time is of the essence you need to rely on highly skilled people. You want to have immediate and effective solving of your problems so as to dedicate yourself to your work and don't mind questions that you don't know or you don't want to know.
You want to feel confident that there is a man beside you to listen and give solution to your problem whether it concerns on-site technical support, telephone clarification, training or consulting for upgrading and protection of your information systems.
Most importantly, all these you want with the most economical and flexible technical support programme specifically for you and your needs without hidden costs.
How much will it cost me?
The service contracts cost depending on the level of service that calls for each company according to the needs and requirements of.