Customer Support

 The correct operation of your computer system and the restoration of direct problems is particularly important, as the daily functioning and development of a business, are directly linked to its proper functioning. The assignment of maintenance of computer system with pc.Net, protects the business from a number of significant problems and expenses. Our company undertakes the maintenance of networks, computer systems and ensure excellent and uninterrupted operation, as well as the immediate restoration problems.

Support hours.

Given the choice:

  • A from Monday to Friday, 09: 00-19: 00 (Basic program)
  • 24 hours a day for 365 days per year (Increased claims)

* After exhausting hours of annual Convention, and unless one year has elapsed, the «pc.Net provides the possibility to renew the contract for extra hours until the end of this year.

Support in your area.

Whenever necessary, a qualified technician will intervene in order to resolve the problem with response time that can be selected depending on the needs of each installation and can be:

  • Five hours (Basic program)
  • Ten hours (Increased claims)

It also provides a proactive episkepsi per month, at a predetermined day to oversee the proper functioning of the system, as well as 24 hours telephone support (Incremental requirements)

What is the technical support contract?

The contract of technical support and maintenance of PC Systems is the commitment of the company that provides technical support to the company that leverages its services for:

  • immediate response in the event of a problem (depending on the type of contract)
  • screening systems
  • priority and unlimited phone support
  • consulting services for technology
  • training of the personnel of the company
  • meetings at regular intervals and delivery reports

and comes to meet the needs of a business for 1 or more people who are aware of it but cannot or does not wish to have them as permanent staff.

Why do I need the technical support contract

Today, where a company needs to constantly grow and time is of the essence you need to rely on highly skilled people. You want to have immediate and effective solving of your problems so as to dedicate yourself to your work and don't mind questions that you don't know or you don't want to know.

You want to feel confident that there is a man beside you to listen and give solution to your problem whether it concerns on-site technical support, telephone clarification, training or consulting for upgrading and protection of your information systems.

Most importantly, all these you want with the most economical and flexible technical support programme specifically for you and your needs without hidden costs.

How much will it cost me?

The service contracts cost depending on the level of service that calls for each company according to the needs and requirements of.

So important role play:

  • The response time that the customer wishes
  • The number of computers (PCs, Servers, Routers, Printers) that wants to cover the customer
  • The volume and complexity of installed software (Backup, Accounting, third programmes, etc)
  • If you want added services like phone support, user training, preventative interventions & consulting suggestions – training plan.

Why should i change the existing support program from my company ?

There are several important reasons why you should consider an entrepreneur or Manager of a company to move to a structured and effective technical support program. We will mention some of them:

  • Lowest cost per hour for maintenance-support tasks outside
  • Commitment for immediate response
  • Priority telephone support
  • Screening and renewal of systems
  • Highlights and advisory services for critical issues


Technical Support-Services packages

1. Basic that includes:

  • Help Desk service for immediate telephone support for the covered equipment.
  • Call Center service for fault reporting, technical support and monitoring application open matters.
  • Intervention in the technical areas of operation of equipment within 24 hours.
  • Reconstructive Support operating system from hardware failure
  • Transfer of problematic equipment to and from the repair center, if the repair is not feasible to complete areas of operation of the equipment.
  • The cost of the package included the work of a technician.
  • Spare parts costs borne by the customer

2. Advanced includes:

All the Basic and additional covers

  • Intervention in the technical areas of operation of the equipment within 5 hours.
  • Preventive maintenance with biweekly two-hour visit.